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4 days late on an order pick up with 0 notifications or mentions of a delay.
Live chat support only copy and pastes scripts and does not help.
Phone support, both regular and supervisors just as unhelpful. Either the agent laughs and disconnects the call, the supervisor tells you it is late and that is that, or you are told you are yelling so they can end the chat.
There was 0 willingness to look into what happened, 0 willingness to express that this is not a common issue, and 0 willingness at all to want to help the customer, just hang up the phone.
Terrible customer service. Terrible ship time. Terrible care for the customer's needs.
I will not shop here again, I will choose Uline from here on out. A bit further of a drive, but they are EXTREMELY on top of things and will notify you the moment any incidents/delays/whatever happens with your order.
Tip for consumers:
Customer service does not care. Said they do not need to inform the customer on any delays what so ever.
Products used:
Tried to use their boxes, but so far they have yet to be ready for pick up when they should have been on the 16th.
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