Ian G.

We arrived in Tenerife airport and were instructed to go to desk 14. On arrival there, there was no one to help us. We waited 15 minutes and still no one. I made two calls to Zip Transfers and eventually a representative turned up. I appreciate we were in Spain but the lady in question could not speak a word of English. So communication was none existent. During the calls three older ladies had turned up expecting their transfer. We were then marched down the airport and back to desk 14 luggage in hand still no taxi. We had been waiting 45 minutes by this time. The representative gestured for us all to follow her outside, we waited another 30 minutes still no transfer. By this time I just surrendered and walked to the taxi rank. Which with hindsight I should have done in the first place.
On my return journey I didn't expect Zip transfers to turn up. So I went to the hotel reception called a cab, by the the time I got outside the taxi was there.
That was 66 euro wasted on a specialist transfer company I will never see again. The taxis I used were cheaper as well. Lesson learnt.