Ian B.

I got a bit exasperated after going round and round and round...

So I raised another ticket in a different category. Suggested someone should try logging in as me to see the problem. Mentioned that as a multi-million dollar ASX listed company it was unlikely that they are a scam site, but something is definitely not working right.

24 hours later everything was cleaned up. They refunded my overpayment and unlocked my account. I paid Alberto. All good.

It took a week and a heap of hair-tearing and time-wasting. Obviously they don't waste shareholder funds on intelligent helpdesk people.

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I signed up to get a project done. Because of some static at my end, I actually signed up - and authorised $50 milestone twice. So I cancelled one of the projects and reversed the paypal payment. They got all bent out of shape about that and locked my account.

I undid the reversal

The job got done. I am happy. Product has been delivered. So I authorise payment. Find that my account is locked and I need to verify my identity. Then discover that I have to put my phone no in first so it an send me an SMS. It tells me my account is limited and does not send an SMS. I need to go to the verifcation centre...

I raised a ticket. "Will be dealt with in 24 hours or so." Three days ago after a few more days of "answering questions" (always the same one) in the verification screen.

This is unreal. Alberto is hassling me for payment and I want to pay him. It's a $120 job and fl have $180 of my money ($120+$50+fees). This is unreal...

I guess the moral is be VERY careful with your paperwork...

I just don't understand how a site like this - run by a listed Australian company - can get it so wrong.