I a.

I am so frustrated!
You cannot get in contact with customer support!
I have even been reading prior tickets online & I see that they're just giving the same scripted bullcrap answers and giving people advice of how to get to the contact page when they've already been there and it went nowhere. Just sends you in circles!
HELLO, they are speaking with you (a representative) now, and they want answers, just help them, call them!, do SOMETHING, ANYTHING!

Okay, now for what I'm experiencing:

I have lost many potential clients
When I view the information sent from the online contact form that the customer fills out. There are important details that are left out of EVERY SINGLE ONE! Such as the customers contact information and how many bedrooms the customer has.
This is imperative info. In order for me to send an accurate estimate I have to have this information and you aren't giving it to me and you're making it a difficult pain in the butt to get in contact with you THIS IS RIDICULOUS!

I even submitted a few Estimate requests myself and it left the same details out, so the issue isn't that the customer is not entering it on the form.

I find out when I go to your site that my domain name is not even accurate
My site has been sent over to my old domain
& all this time potential clients that I have a given my website address to (on business cards, flyers etc.) was the wrong one this whole time
Because of your mess up and I'm the one that gets screwed!

I am leaving Wix today and I suggest that no one do business with this horrible incompetent website. They do not want you to contact them that's why they make it absolutely impossible and even when ever you do submit a ticket they're still giving you information about how to go submit a ticket and get in contact with them what kind of sense does this make!? I'm so mad!
Dear Wix,
You People SUCK!