Hygino C.

Worst experience booking accommodation.
Misleading information on the website.

VRBO terms and conditions are not in line with terms of rental with the owner of the properties.

It took me several emails requesting a contract in English ( even though they claim to speak over 10 languages on the site). I was actually asked by the owner to translate the contract myself! Had to insist to get it.

After you make the booking and pay VRBO, you are told by the owner of extra charges to be paid at the property.

For my absolute shock, on the translated contract I was told by the owner of the property, in these exact words: "you must provide bed linen, duvet cover, pillowcase, pillow and bolster towel and bath sheets as well as kitchen towels". Or alternatively, I could opt to pay 54 euros at the property! None of that is mentioned on the site!

I am a frequent traveller and never in any other platform I was told such an absurd thing when renting a flat.

Tried to resolve with VRBO customer services but after many emails, VRBO told me to reach an agreement with the owner and did not take accountability for the booking as this "was a matter of the owner".

I have requested the formal complaint procedure from VRBO and was sent only an internal feedback link. Requested again and I was ignored.

It is awful to have to make this public, but after my various attempts to resolve this fairly and being treated in the utmost level of disrespect, I will go the extra mile to make this public in as many platforms as I can in order to warn people to avoid this untrustworthy company and do not fall on the same trap that I did.

Stay away to avoid problems and stress!