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When my package arrived with MyUS, an item was missing from it (coincidentally the most expensive item). I emailed them immediately with the invoice attached asking them to review and ensure that the item is indeed missing, at which point, I would have contacted the seller. The next day, they sent me an email saying that my package is in the queue for shipping. I emailed them again, asking them to check my package for missing items. They sent my package away without any response.
Tried calling them, there's no person at the end of the line. Tried their live chat, it won't connect after 'Connecting me with an agent' for 20 minutes. They never responded to any of my emails.
So now I have my package on its way with the most crucial item missing from it.
I don't intend to use MyUS again!
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UPDATE
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It gets better! Turns out that the package was not missing the item after all. MyUS had 'split' my package because the Macbook Pro Fan required a review from their 'Trade Compliance' team. So they sent the original package without waiting for the review or even informing me charging me $50 for shipping. Then they place the fan into a brand new package trying to slap me with another $50 in shipping.
My guess is someone screwed up at the warehouse or they were hoping I wouldnt notice the missing item.
After complaining, they only offer to credit me $20 for their screwup. In fact, they blame me for this by saying that I didnt pay for their premium service which would have solved this issue.
Tip for consumers:
They'll try to scam you!
Hyder A.'s review of MyUS earned 3 Very Helpful votes
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Empty.
It has now been nearly FIVE WEEKS since MyUSA.com took our money to forward 3 letters to us...
Hello Hyder. We are very sorry that you were not happy with this experience. Most internal computer parts require review and will often be split to expedite the review process and allow you access to the other items faster. Your Single Package Membership does not offer storage so the first package shipped based on the membership type. It does appear that we have been in contact with you and have helped resolve this issue. Please contact us directly if there is anything further we can do to help. https://www.myus.com/about/contact/