This is the worst service possible. The automated number does not work properly and keeps kicking you out. I just wanted my balance and I could not get thru after 32 tries. Finally I called customer service and after a 20 minute wait I told the person that I just want a balance and to get it from a person. She connected me with the automated number again. "STUPID". After my second try and this time a 25 min. Wait the rep. This time, after explaining everything, I was disconnected. Please purchase the prepaid cards and definitely not the reloadable ones. If you need help with customer service this is not the place to go!