Holly S.’s Reviews of Sole Society & more

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6/19/20

Sole Society allows you to purchase with Afterpay. However nightmare if you return shoes to DSW and results in credit. Listed on packing slip.
Sole Society will not report credit to Afterpay. DSW will issue credit to your bank and Sole Society wants you to continue paying full amount to Afterpay.
Afterpay expects Merchant to report credit but Sole Society does not report.
Interesting Sole Society is part of DSW however companies do not work together
They are ripping off consumers still making you pay full amount. If you buy from Sole Society you will be short changed on returns.
Sole Society Customer Service are idiots, have nasty attitudes. Cannot understand simple math and company policies. Returns to DSW for their merchandise is easier reports to Afterpay right away don't expect Sole Society to do so if at all.

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CustomerCare -. – Sole Society Rep Over a year old

Dear Holly S-
Sorry to hear that you are not satisfied with your experience. However, the facts are that you paid with Afterpay and chose to return/exchange your purchase at a DSW store. At the store, we issued a partial DSW merchandise credit refund towards your DSW purchase and refunded the rest back to your credit card. In fact, we spoke about how the process works over the phone for 45 minutes. We are happy to reverse the credit card refund we issued and credit your Afterpay account. Feel free to email us back and will take care of the credit card refund reversal.

Best,

- Sole Society