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If I could give a lower rating, I would. This is by far the worst system. None of the pictures or the letter I sent to my inmate were sent to him, they sent them to my address instead. The number "they provided me with" never worked. AND ON TOP OF IT ALL, I canceled my subscription three different times now for the past month and I'm still being charged. I was charged three days in a row at this very moment. And this is all after I've spoke to representatives about it, twice now. So be careful. They just keep taking money.
Tip for consumers:
THEY LIE.
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Over two weeks usually three sometimes four weeks until inmate gets mail,letters sent last arrive...
Hi Holly, thank you for bringing this to our attention. We are sorry to hear your orders were not given to your loved one, if they were returned to you, it means the facility rejected them. In regards to you being charged multiple times, we can definitely have this corrected for you. Please call us at your earliest convenience at 1-800-323-9895 Monday to Friday- 6am-6pm. We look forward to hearing back from you.