Worst company to have the displeasure of dealing with. Extremely unorganised on initial bookings, received wrong confirmation emails, took six phone calls and 3 emails to clarify. Experienced cancelled an hour and a half before start having made the trip to London! Refund promised within 24hrs, 3 phone calls, 2 days later still no sign of refund. Customer service- rude, unhelpful, didn't want to know, told me 'I wasting their time' 'nothing they could do'. Thankfully wowcher to the rescue... Although still no refund on experify's part! Valentine's ruined!