Holly D.

Booked through Travelocity. Didn't know until AFTER booking that the reservation first went through HomeAway and then Turnkey Vacation Rentals. The fees were high. Transparency about fee schedule was low. The property location was accurate - that was about the only good thing. However, the pictures made the property seem much larger than it is. Additionally, it was NOT clean OR well-maintained! The picture makes it look much cleaner than it is. The place was not well swept/vacuumed/mopped. Our feet were filthy after walking around! The rug and couch both needed shampooing. Upstairs, the glass shower door was broken and wouldn't slide properly. Also, the main door wouldn't open from the inside. It was completely jammed shut and despite 30 minutes of trying to open it from inside, we could not. I finally had to climb out of the window to (with force) push the door open from outside. Despite this being a fire hazard, it was not fixed until the next day. Then, we discovered NO paper towels had been provided, and only 1 roll of toilet paper was in each bathroom (for a 3 night stay for 4 adults!). If you're charging so much money, don't be so cheap! We finally got additional TP later in the day, but they forgot the paper towels. After this, we saw that the fireplace pilot had been left on (in a sweltering week in July) - we'd been wondering why the place was SO hot for most of the stay and had no idea that a fireplace could be even partially on in July. Although that got fixed, we still spent the majority of our stay in a very hot place. Overall, completely unimpressed. Avoid this place. They don't advertise truthfully, check out time is way too early (10 am), they don't provide enough supplies, and most importantly they obviously don't care to maintain the property before they have guests come in! Despite all of these issues, they have provided no compensation. For issues of this magnitude, I'd expect a formal apology with compensation from corporate, but that didn't happen. This was in South Lake Tahoe - difficult place to get lodging for a family of 4 adults in peak season. Avoid Homeaway and Turnkey.