WOW! I rarely give company reviews. After seeing/ reading several bad reviews of this company I thought I must respond. I have made several purchases from AKIRA BEAUTY. Each and every experience has been straight forward and perfect. I tend to purchase high-end cosmetics and skin care items. What girl does not want luxury and a bargain? Each item I received was fresh ( I checked the batch codes) and factory sealed. In all I have purchased 14/15 items. All met or exceed my expectation. I know they say the discount is upwards of 40%. I have found some in the 60/70% off range. Color me HAPPY! Customer service responded quickly to my email about a shipping question. Yes, they ship from Hong Kong. All three of my orders have arrived within three days. I find that amazing. From one makeup girl to another/ I have found the holy grail of high-end cosmetics at a MAJOR DISCOUNT.