When the payment wouldn't go through after using safari and chrome web browsers, I happened to call a phone number for the state I was trying to retrieve my docs... I was advised by the person in the state department, that "onlinevitalus" was NOT associated w/the US state, at all! I called the BBB, they said only deal w/". Gov" extensions. This co. Is NOT in the US, it is IN SPAIN! Hopefully, I won't get scammed on my cc nor my personal info. Am thinking of calling the FBI and or anywhere else I can to check these guys out!