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I downloaded free version not realizing it wasn't hidden. Then paid to upgrade to hidden version. However, did not instantly receive link for it and I needed it right away. So, I requested a refund so that I could purchase a different program. No customer service was available online in the evening when I purchased it. I did not receive an email with the full version for 2 days. It has been over a week and multiple emails later and they are still refusing to refund my money. You purchase it from one company who says it is not up to them to grant a refund, that it is up to the Spyrix company. I have never had a more frustrating online purchase experience. I am having to escalate this to Paypal. Do NOT buy this!
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Hello! The license key is written at the very bottom of the e-mail that our customers get from their payment method after the purchase. That's why, we strongly recommend our customers to read this e-mail attentively. Sometimes it may take 1-2 hours to deliver the key. We are sorry for the inconvenience! Note that a refund can be issued only if it doesn't contradict our refund policy. The return&refund policy is available on our official website.