Himani A.

This company is fake, fraud. Cheating people like fools.

Raised my issue and what I got in reply that too after 10 days is same their sick policy. They reply like a bot.
Never ever trust this company. Few people are operating this business and making money by cheating.
I don't want any refund or my original order now. But will keep people posted for their scam.

Sharing my shopping experience with #craftsvilla#long post though, but worth reading it and hopefully ds may help many of you.

Kindly share this post for other awareness.

I'm an NRI living in (Parramatta) Sydney, Australia.

I ordered three garments worth Rs. ******* from Craftsvilla (Order ID: *******) on 5th November 2017 to be delivered to my Aunt in Delhi. She received the orders by 13th November 2017 and confirmed receiving two sarees and a kurta. A friend of mine was coming to Sydney on 4th January 2018 and I asked her to bring these items of mine.

When I received these items on 5th January 2018, I saw two of those were not what I had orderd and the value of the goods seemed no where close to what I had paid for. I was very disappointed. I called up customer care (Vivek Arora) on 05/01/2018 06.51 PM IST but they gave me a flat reply that returns are accepted within 7 days only.
I replied on the incident mail and got an exact same response from Jaspreet Kaur.

We can't categorise every issue as a return. I paid about Rs. *******, of which products of about Rs. ******* were "not delivered to me". What was delivered instead, is firstly not what I ordered and secondly, not worth anywhere close to my order. I trusted and expected Craftsvilla to deliver "my order".

I feel duped and now mislead into believing that I was delivered what I ordered and there's nothing that can be done since the retrun period is long over. This is incorrect and a misrepresentation.

I think we should deal this issue for what it is and with a bit more attention and empathy. Rs. ******* is not a small sum for any household and such followups make it physically and mentally tormenting. IMO, a business's primary objective should be to earn every customer's trust.

The third item in my order (Sutva Green and Pink Colour Crepe Silk Saree with Blouse) was what I had ordered and the quality of the product surpassed my expectations. This could have been such a wonderful shopping experience.

Moreover, this highlights a bigger issue in the supply chain. I hope not, but this might very well be happening regularly.

Expecting my order to have swapped by someone (intentionally or un-intentionally) is beyond my imagination. I never felt the need to ask my Aunt to validate if the contents were same as I had ordered. In fact, I order most of my stuff online and this is the first issue that I've faced.

Being an Indian, I trust Indian brands and believe we have the potential to compete with established Global players but such an instance affect the customer's confidence. I believe no matter how small or large the order, a good service and satisfied customer helps any brand gain momemtum in the community. That I think is the reason behind the long-term success and profitability of Big brands like Apple / Microsoft / Amazon, etc. If one goes to them with a valid concern they ensure that it's addressed to the customers satisfaction. The story then spreads and reach atleast a few more.

I still believe in Craftsvilla and hope my issue is resolved.

Un-delivered order details:
1. Shipment 1:******* - Odhni Women's Indian Bollywood Designer Party wear Traditional cotton Silk Yellow Orange Saree - Rs. 9,494
2. Shipment 2:******* - STRIPED BRIGHT YELLOW RAW SILK KURTA SET WITH EMBROIDERED WORK - Rs. 4,999