hilda O.

POOR CUSTOMER SERVICE

I ordered a dress 3 weeks prior to attending a formal event. When I opened the package the dress was not as described. I tried it on and the bottom liner was so short that it was unwearable and there was a big lump of fabric on the back top. I sent out an email immediately to the email provided stating that I needed to return the dress. I have never dealt with a company that has NO contact number to talk directly. It all has to be done by email. I sent several emails and it takes 3 days to get a response to each one. Now 3 weeks later, I'm being told that I wore the dress! If I would of have been provided a return form ASAP I could've mailed it back that same day or maybe the following day. They brag about their customer service, when in reality they do not care about customers. On their emails they do not even spell correctly nor have correct punctuation. THINK TWICE BEFORE BUYING. I AM NEVER BUYING ANYTHING FROM THIS SITE AGAIN!