Got on an email on the day delivery was due saying that the flowers had been delivered. Unfortunately, they hadn't and only turned up the day after my friend's birthday. She said they were lovely but, to be fair, I know her and she would say they were whether they were or not! I'm disappointed they didn't turn up on the right day. I have to say though that when I complained they answered the complaint straightaway and have refunded 15% of the cost.