We just bought two road bikes with fixed gear for our daily commute. The bikes are really nice and light and also as described on their website but, one of the bikes had a defect on its fork and the other one an issue on the left crank arm. Both issues were addressed by the service department and we got those issues fixed almost immediately. I couldn't be happier with their response and service provided to us. I would buy again and recommend to my friends. It is the third bike we get from BikesDirect.