H F.

I bought a GBP 4500 2018 Chanel Chevron red sequins bag that was described as with tags and condition was pristine. How misleading! When it arrived the box was 4 times the size of the bag, so it was clearly not the original box and the sequins were missing from the corners and at the back. The sequins were not done very well - I was at the Chanel store in Mayfair and after I saw other sequins bag clearly what I bought was not pristine. I was to shy to ask them to check whether my bag is genuine as I don't want to be humiliated even though I have just spent a fortune for a "proper" flap bag with tweeds and sequins.

I ask Real Real customer service and all I was told was that the bag was like that and I was shown a photo which is very different from the non "photoshopped" versions of photos and all they can offer is a USD100 discount off my next purchase. I know it is a final sale but it is a trick for them to push substandard designer bags (even described as with tags and condition as pristine) at a ridiculously high price. I would advise anyone who look for pristine condition to stick to the Chanel/other brand stores and unless you want a handbag which are no longer available at the stores and you are willing to pay a huge premium for a substandard product. Also be aware that all their photos are photoshopped and professionally done and the end product which you receive will be very different. I am very disappointed. Although Real Real likes to market themselves as giving you access to designers bags at a cheaper price I think there is a long way to go - for a start their description of the bags is misleading and I don't think they are being honest which is always off putting for customers. They also like to market themselves as having authenticity checks - my bag may be authentic although I start to have my doubts it is certainly sub par and definitely not worth the price. Their shipping cost is also higher than Harrods and Selfridges and take way longer so it begs the question- why bother.

Update on DvF Dress bought on Vestiaire Collective

I should add that the DvF dress I posted below passed quality control. If VC can let a dress with very huge stains and holes and tears passed through quality control I don't know what else will not pass.

See post below (author H F) for photos

It is not cheap. About GBP200 so it is a real rip off. The seller is Miriam - don't buy from her and the so call quality check from VC is useless

I was told to send the dress back "as an exception" where they will "re-examine" the dress.