In the beginning everything was fine, I rented a bed in a hostel via their website for 500 eur and 150 eur adminstration fee of housinganywhere. But in fact it turned out not to be as advertised. I emailed to support, where I described the reasons and attached photos to request for refund of room renting.
After a day I got a reply that my request was being processed and it would take a maximum of 2 working days. Half a month passed, I have got neither my money nor house!