We are seniors and have to fight for every dollar. Your company was successful in " scamming us for a fee on Trip cancellation of $74.24 that we did not want or order and then " Seat selection fee " for $24.94 which does not even give you the right to choose a seat. We spoke to a man named Anthony and I would never call him a gentleman and finally he relinquished $30.00. Wow, and later he called back on my cell and told me to hold that maybe someone could help us even further and I did for 15 minutes and no one ever came on the phone. Totally unprofessional. I assure you I will do all I can to make sure this is known to all my many contact's and I will use social media to let others know not to be scammed by your company. NEVER AGAIN.