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I have to cancel my reservation for 11 nights at a hotel due to a family emergency. As instructed, I provided to their partner customer service the medical certificates from doctors and hospital to get a full refund, however after that they did not refund all monies. They Kept $1341, I spoke with the hotel and they did not have a problem with the cancelation, however their customer service provide you with all sort of excuses mentioning that "The Partner" has to get back to them, and this never happens!
Tip for consumers:
Book directly to Hotels and Airlines.
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I was clearly on the Canadian Kayak Website. A flight deal flashed on the website. It was a scam...
