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I purchased a 900gsm towel set from them. At 900 grams per square meter you would expect the towels to be the thickest on the market. What arrived was thin like beach towels and certainly not worth the money I paid for them. I asked them for a refund as was told I would have to pay for shipping. They told me I would receive a return address label within 24 hours. It has been a week and I am still fighting to return the cheap towel set.
Tip for consumers:
Avoid this site
Henry B.'s review of Hayneedle earned 2 Very Helpful votes
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They sent me around and around for months! They stopped responding via email, so I had to call to...
