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Henrik A.

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Experience: Clothing & Fashion

Member since June 2020

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1 Review by Henrik

I have been hunting for a pack pack large enough to fit my laptop and Saint Laurent has a product sold under the product name "Giant City Backpack" which is 47 cm high (18,5 inches). As of now it only comes in canvas on the ysl website. Interestingly enough SSENSE is selling a product labelled "Giant City" in leather. After a week of back and forth emailing with SSENSE they confirm that the product is in fact the normal size and not the "Giant" I receive this email:

"Thank you for your feedback.
We will consider to update the product description if that was confusing you. We thank you for pointing out the issue.
With that being said, you may use the measurements provided in the previous email to help with your decision making.
I hope these measurement information helps, if you need further help, please let me know."

In my opinion this is not only a very strange response, everyone can make mistakes, but with this they now also confirm that they are stating false product information on purpose. I can only imagine the problems that can occur if you actually shop with them. Seeing the other reviews online this is a trend from them.

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Jake J. reviewed SSENSE

Terrible customer service! Do not buy from this site! They will not refund you for any returns....


I shipped back items and I waited 2 weeks to get a refund it's a shame Their refund takes 2 to 1...