Once the parcel is dispatched, they don't gurantee if it reaches to you or not. And if it gets stuck at anywhere then you are responsible to get it at you house.
Sorry for the inconveninece brought to you.We are trying to improve the shipping service, but sometimes there are uncontrolled factors like customs clearance, will affect the delivery efficiency. When the package is stucked at local post office or customs, we usually suggest customers go there to consult, which will be more efficient.If customers don`t get it at last and the address left in the order is correct, we usually resend or refund.If you have any problem, feel free to contact us: http://www.banggood.com/Contact-Us_hi111
Best regard,
Banggood Team
hemant Has Earned 2 Votes
Hemant H.'s review of Banggood earned 2 Very Helpful votes
Dear hemant h,
Sorry for the inconveninece brought to you.We are trying to improve the shipping service, but sometimes there are uncontrolled factors like customs clearance, will affect the delivery efficiency. When the package is stucked at local post office or customs, we usually suggest customers go there to consult, which will be more efficient.If customers don`t get it at last and the address left in the order is correct, we usually resend or refund.If you have any problem, feel free to contact us: http://www.banggood.com/Contact-Us_hi111
Best regard,
Banggood Team