- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
I was keen to do a DNA test so I paid £40 for the kit and signed up to the 1 month free trial. They deliberately waited 3+ weeks to send the kit which was their way of getting me to extend my free trial and pay an annual subscription fee. During the free trial period I tried to create a family tree and none of the records available were accurate. Absolute con artists.
Helen hasn’t received any votes.
Helen hasn’t received any thanks yous.
Helen doesn’t have any fans yet.
Helen isn’t following anybody yet.
Empty.
I searched for free and some Discoveries came up. When I tried to view the Discoveries it said I...
First they sell you a plan that does nothing and the rest is freeking expensive on to the plan...
Dear Helen,
We sincerely apologize for any inconvenience you may have encountered during your trial period with our DNA testing service.
I'd like to clarify that at MyHeritage, we occasionally offer promotions, including discounted DNA tests with trial memberships. Trial memberships are provided for individuals to assess if there is relevant data available for their specific research areas. The trial membership you mentioned can be canceled at any time by simply logging into your MyHeritage account, clicking on your name in the upper right-hand corner of the page, and selecting ‘My Purchases’. There, you will find the option to cancel the paid membership and continue with a free basic subscription, incurring no annual charges. If you forget to cancel, MyHeritage still has you covered, as we guarantee a refund if you are not satisfied with your membership within 30 days from the initial purchase date of the subscription. We are committed to continuous enhancement and will take your concerns into account as we work towards providing a better genealogy research experience.
At MyHeritage, we strive to provide our premium members with a comprehensive suite of features to enhance their family history research, and there are several different types of memberships available. The Premium plan includes features such as adding to a larger family tree and matching to other trees in our database. If this specific membership does not align with your research goals, the Data Subscription provides access to billions of historical records that are continually growing to enhance your research capabilities.
I'm sorry to hear that you have not been able to fully utilize your membership. I would like to assist you further and ensure you are able to make the most of all the benefits included in your membership.
Please feel free to contact me directly at rafael.vipsupport@myheritage.com. I would love to delve deeper into your research goals and provide tailored assistance to ensure your needs are effectively met.
Sincerely,
Rafael
MyHeritage Support Team