Helen J.

I spent £1500 on a sofa with footstool included, clock, 2 x lamps, 1x mirror. The delivery date was 05th February 2019 between 12:30 and 15:30.

On the morning of the due delivery I received a call from stating the footstool would not be delivered with the rest of the goods due to an error. This was disappointing but I agreed that this could be delivered on Friday (8th). I made the person on the phone acutely aware that this would have to be after 3.30pm due to work commitments. I had taken unpaid leave on the 5th hence why I paid for express delivery, which, I was assured would be refunded.

When my goods arrived I noticed there was no mirror. I asked the delivery men about this and was told that it was not on my order and I would have to get in touch with the store.

On unwrapping the couch I found I had been sent two of the same pieces.

I called as soon as I realised the error. I was told I would receive a phone call.

I did receive the phone call and was informed that it was not possible to get my goods to me until Friday.

I agreed on condition that my goods would be sent after 3:30pm, again explaining I would not be in before then as I was unable to take any further time off work. She assured me this would be dealt with accordingly.

I then called Oak Furniture Land in Speke, the store where I initially made my purchases and discovered that the mirror hadn't even been added to my order. I was told I would have to go in store to rectify the problem and therefore had to take the time to drive to the store in Speke to get this resolved.

(7th Feb) I received an email stating my order would be delivered between 9am and 12pm. This was unacceptable considering I have made 4 members of staff fully aware that I would not be home.

I called the office the same day to try to rectify the promlem and was informed that the notes stated I would not be home until after 3.30pm.

I was told I would get a call back at 12pm. This did not happen.

I had to call the company back myself. I was told someone did try to ring but I got the security questions wrong. This obviously was not me and the wrong number was called!

I was then informed by a member of staff the issue had now been resolved and my goods would be delivered at 3:30pm and that she had confirmation in front of her from the delivery company. Although I requested a copy be sent to me I was informed this was not possible.

I got a call at 9:40 this morning (Feb 8th) informing me that my delivery would be in 30 minuets.

This is a farce considering 4 members of staff confirmed to me this would not be delivered until after 3:30pm. As I was unable to leave work I had to arrange for my mother in-law to drive to my address to receive the delivery at great inconvenience to her as she is currently caring for her sick husband.

I then received a call from the delivery man. He informed me that the wrong piece had been sent yet again. Also my mirror was not in with the order.

I phoned the office and spoke to a manager called Lucy who insisted the correct piece had been delivered and she got in touch with the delivery man. It was confirmed that it was NOT the correct piece which now leaves me with half a sofa.

I have been informed that they could not get the right piece to me until the following Wednesday (yesterday) meaning further unpaid leave had to be taken.

Wednesday morning arrived. The correct side of the sofa came however the cusions delivered with it do not fit. Also the mirror was still not included on the order. I have now been told this could take up to 2 weeks to be resolved.

If I could give this company zero stars I would however this is not an option.