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The suit is great, took a bit of time to get here but I was asked to review it repeatedly several weeks before it arrived.
The suit options are great!
I could not read with the first pair so sent them back. For some reason it was taking them forever to "inspect" them so they sent a replace pair. I still find them difficult to read with. In the meantime, I got a pair from a different company and they're great, but were more expensive. It's the first time in a decade I've had trouble with Zenni glasses, and I'm heartbroken. In the past the frames have been great, the lenses fabulous, and at the very best price!
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Thank you for posting your Zenni review of the standard progressive eyeglasses you ordered with gray photochromic (light-sensitive, auto-tinting) lenses and our Blokz® blue-light-blocking feature, from your order o4340526810, placed on December 1,2021, with which we were sorry to learn you could not see well through the near-vision (reading) section toward the bottom of the lenses. We were also sorry to confirm that we were unable to inspect these eyeglasses, which you returned to us for an inspection, so we made a customer service exception to remake them for you for free, in order o4472115750. We were also sorry to learn that you could not see well with the remade eyeglasses, either. Consequently, we apologize for any dissatisfaction you experienced as a result. Since the remade pair of eyeglasses was delivered to you on February 3,2022, it is within its 30-day warranty period, which starts the day the glasses are delivered. Therefore, you may return these eyeglasses to us for an inspection of the prescription, particularly the near-vision (reading) section toward the bottom of the lenses. We invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the inspection of the prescription on the lenses, especially the near-vision (reading) section. We will also email you a prepaid mailing label to use for return postage. If our inspection finds that any aspect of the prescription in the lenses is incorrect, we can offer to remake the glasses for you for free once again. But if our inspection finds that the prescription in the near-vision (reading) section is correct, we can return the glasses to you or issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the original order. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4472115750, in the subject line of the email, and in the body of the email please advise that you would like to return the glasses for an inspection of the prescription, specifically the near-vision (reading) section. We will email you the instructions to return the glasses for the inspection, and we will also email you the prepaid mailing label. We very much hope to hear back from you, in the hope that we may resolve this matter to your satisfaction.