Helena S.

As

AVOID at all costs. We were due to do this tour on the 25th January. They told us they would contact us the day before with a pick up time. Despite lots of WhatsApp messages and calls I did not hear anything from them until 2am. When we received a text msg to say it was not going ahead due to wind, understandable that it had to be cancelled due to weather but no contact doesn't help.

We re-booked for Sat 27th and again we were promised confirmation before 10pm day before. We received nothing. At 2am I finally got a text to say it was cancelled 2 hours before the planned 4am pick up. Again due to weather again understandable, but some notice would be great. We have requested a refund and Dubai Ballooning and grupon are refusing it.
When we booked the trip we were told by the company to redeem the voucher in order to book. Now grupon are telling us that because the voucher was redeemed there is an issue with refunding us. I have screenshots of all the conversations.
Dubai ballooning say on their website that you can get a refund if trip is cancelled due to weather. They are refusing the refund.

They have added in addition T&CS after the fact.
This company is fraudulent and scamming people out of money.