Helen A.

I had ordered a gas regulator for a used replacement cooktop on a Friday. It showed one business day delivery. In the live chat, I was told it probably would arrive on Monday, but definitely by Tuesday. I offered to pay additional for overnight freight. I was told it would not be necessary. When the tracking info finally was received, it showed delivery date the following Friday! I phoned; I sent e-mails. There was no response until a day and a half later at which time I was informed that the local warehouse was out and that it had shipped from CA. No response to my request as to why I wasn't contacted. I requested they send me another one overnight. I would pay the cost and when the original came would either refuse it or send it back unopened. Two days later I received a response in effect saying that my e-mail message was received but it was blank! I had sent 3 separate, distinct messages. Would never do business with them again; their lower cost was not worth the aggravation and cost to my health.