- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
I placed an order in April for 2 custom sized small runners. Estimated delivery was 2nd week of May. I emailed them on 5/31 to inquire and was told I would receive a shipping notification by end of that week or early following week. No shipping notice has been sent to date. Additionally no response to the 2 follow up emails and voicemail left with customer service. It is now mid June and I still don't have my order. I will be contacted my credit card company as they charged me in full back in April so I will have to go through a process to get my money back on a statement that is now 2 months old and already paid.
Tip for consumers:
They will say on website that supply chain disruptions may impact delivery schedule but that they will notify customer of any delays. They have never contacted me. I’ve chased them and they never said they were having any production or delivery issues. All they said was “still in production and would ship in a week” and it hasn’t
Products used:
Runners
Helen hasn’t received any votes.
Helen hasn’t received any thanks yous.
Helen doesn’t have any fans yet.
Helen isn’t following anybody yet.
Empty.
The rug arrived, the edging that had been recommended by the company was sloppily finished....
I ordered a large rug. It came with pulls already in the rug. Chairs were placed on the rug,...
