Heiko K.

On 23rd of September 2018 i had ordered a flat screen television, a wall bracket and an antenna from Lazada, as a gift for my parents in law. Order Number **************. Delivery of these 3 items happened after one week with a cracked screen on the tv. Firstly I was not able to return the item because Lazada website was hiding the return button for the tv, It took me 5 days of another daily chat with customer care until the return button was displayed on their website and i could request a return after 5 days of chat!. Total return warranty of the item was 7 days. The antenna and the wall bracket had a return button at all the times, but they were not broken... However, this order and the attempt to return was a lot of hassle already.

So then after the broken tv was returned, i ordered a new tv from Lazada, as a replacement, order number **************, for the double price than before, delivery fee 4 times increased than before. Today as of the 6th of November, the replacement has not been delivered yet. Daily chat with customer care since 26th of october again and again turned into no results. Obviously their customer care doesnt care about anything, at all. Sorry but after all this experiences i can only recommend to stay away from Lazada as far as possible. Question to Lazada: Will you ever deliver the television or should i just contact my credit card company and cancel the payment? Thanks.
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UPDATE: Dear Sir or Madam at Lazada, thanks a lot for your response to my review.

You wrote: "For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO."

Sorry, your pre-saved instant response really doesnt help anymore i have been doing "contact us page" daily since 26th of October. Every person in your company offered to "update" and to"follow up" but then finally i only received "copy of our chat transcript" each time but nothing else happened.
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Final update of my review 9. 11. 2018.
After cancelation of order and cancelation of payment today, a so called "customer care specialist" wrote an email to me:
"Thank you for reaching out to us. First, allow me to apologize as you were not updated in a timely manner. I understand that you have ordered an Itechie 32" LED TV Black TV F-3200 which was not delivered to you. I have coordinated this with our respective team to verify the status and I was informed that no delivery was attempted as the item was not hand over to our delivery team due to packaging issues."
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So finally after 24 days Lazada found out, that they had never handed over the television to their courier. Even while i was bothering their customer service on every single day again and again since 26th of october. Conclusion: The entire customer care department did not care anything at all until my payment was canceled today. Even the companies response to this review from 6.11. (see below) was just a dishonest, empty text phrase. So today i needed to order another tv from another company and will wait another week for delivery. Never ever again i would buy anything from Lazada.