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Alot of items i bid on were later refunded, but no reason given why. The refunds would go to tophatter credit instead of getting refunded to your card. Yet the items would be still available for other customers to bid on. Some items are often stunning and beautiful. Other items are cheaply made or too small. It's a luck of the draw. Customer Service is quick to respond and will make things right. Overall I had more good experiences then bad ones.
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Hi Heidi,
Thank you for your review.
I'm terribly sorry to hear the seller failed to honor your sale. This is definitely against Tophatter seller guidelines. When a buyer is refunded without prior consent the seller is automatically penalized, so this won't go unnoticed.
We hope every shopper will be delighted with every purchase and do our best to ensure that happens, but we understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
If further assistance is required our customer support agents are available and ready to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique