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Just a quick comment!
If you have a product that is defective, you shouldn't be selling it. But if you have a product that is having a trend of getting broken for the same reason, as a customer I expect, at least your response to be as fast as possible and have a solution for it. Dear sweetwater, you have failed in providing the excellence in service you say you do!
I'm talking about the Helix Line 6, all of them got buttons out of order!
Shame on you guys.
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“I bought keeley caverns from them with the same issue - broke after 8 uses. They won't refund or replace. Just repair and that will take eight weeks. Never using them again.”
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Empty.
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Hecney - I'm very sorry for the trouble with your defective unit and for the trouble getting it resolved. As I understand it, we replaced that unit with a new one, so hoping that the replacement is working much better for you. We work really hard to jump on issues like this when they come up and get them solved for you as quickly as possible. We've learned from this and will be better as a result.