Thumbnail of user heathert101

Heather T.

Contributor Level

Total Points
89

1 Review by Heather

  • Scribd

8/21/18

My kids and I love audiobooks. We have used Scribd for years. When they switched to a credit service, we were disappointed at first, but as they expanded their offerings and we were still able to access several titles without using our credits, we continued to enjoy the service. We were beyond excited when Scribd switched back to unlimited this year. For the first few months, things were great. However, as summer has progressed, the service has gotten more and more frustrating.

We often listen to series of audiobooks through the day. Several times, we've had to wait until our monthly subscription renewal to continue a series. Since we had listened to several books those months, I completely get the throttling. Until
Now. We are half way through one particular series in July when we had to wait until 8/11 for the next book. Got notification that it was available but we were actually listening to book 2 again finished book 2 8/17 and went to start book three. Now it says it won't be available until 9/11. Contact support and I'm told I'm not being limited, they are just popular titles (considering I had to dig around to even find them, I doubt that). No explanation as to why the book was available for me on 8/11 but now it won't be available until 9/11.

Had this happen in June and July with a 40 year old book also. Yep, the book is so popular it is made available and then taken away since I didn't read it right away. Funny that availability date is always based on my subscription renewal. We will give this a few more months and if things continue going downhill, I'd rather be limited to one credit title a month on Audible than not able to access anything I want to read.

Thumbnail of user jerryg31
Scribd S. – Scribd Rep

Hi Heather - I'm very sorry to hear about your experience with our unlimited service. We do our best to make sure that popular titles are available at all times and I apologize for the confusion and frustration you may be feeling. We have released an article that will hopefully shed some light on these recent changes, at bit.ly/2w8420d. As always, please don't hesitate to email us at support@scribd.com and we'll be happy to help further. Thank you!

Heather Has Earned 9 Votes

Heather T.'s review of Scribd earned 9 Very Helpful votes

Heather hasn’t received any thanks yous.

Heather doesn’t have any fans yet.

Heather isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user jrose991101
J. R. reviewed Scribd
3/18/24

Joined Scribd/Everand a month ago. Their "free trial" is not free. They charged my account twice...

Thumbnail of user marijav11
Marija V. reviewed Scribd
2/4/24

I want to know why you charged me 73 euros. Is your subscrition only 10 dolars? I want an answer...