Heather r.

Horrible customer service experience! Several months ago I called and cancelled any kits and auto deliveries bc I lost my job and the online system kept showing product for auto delivery even though I cancelled it online and it would tell me it was still there. Spoke to a woman and she ensured me that all auto deliveries and kits were cancelled. Come 9/7 I was charged for $127 and $67 dollars. Company kept refusing to let me talk to a manager and once I finally did they said my only option was to get a rma number and bring back to ups store and pay for shipping. I can't even buy my kids food let alone pay for shipping on something. They told me there was nothing more they could do. I will never buy product from murad again in the future and I DONT RECOMMEND MURAD to anyone! Save your money and find a company willing to give you a good customer experience