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Heather R.

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Experience: Travel, Real Estate

Member since September 2020

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1 Review by Heather

I booked a terrible house in Tellaro, Italy through HomeAway. When we got to the house, there were electrical wires hanging out of sockets including over the children's bed, mould growing up the walls, a loose banister, rickety furniture that looked as though it would collapse at any moment. The entire place was a health hazard. I made repeated calls to HomeAway pleading with them to move us to somewhere else but Home Away did not want to know. They were not interested in helping once they had my money despite the fact they knew that they had place my family and young children in hazardous conditions. Even worse, they continued to advertise the property in question even after I sent them photographic evidence of the dangerous state of the property and did not publish my review. Disgusting company. Do not book with them

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