heather m.

We purchased a dress for my daughter's sorority party over 2 weeks before the party and was told 2-5 days shipping. You would have thought the dress would come in plenty of time but it didn't. The day before the party, we still had yet to receive the dress so had to go purchase another dress locally. The party came and went and still no dress. The dress finally arrived 4 weeks after ordered and 2 weeks after the party! I immediately contacted them to return the dress and found out there is no way to co tact them other than e-mail which takes forever. I was then told I would have to pay the return shipping as well when the dress didn't come in on time. So now I've purchased a dress that was late on shipping and had to purchase a much more expensive dress locally and now they expect me to pay to ship it back to them! I asked to speak to a supervisor and was told the only number they have for contact is a Skype number. I would HIGHLY recommend NOT PURCHASING from these people. Their customer service, shipping and policies are horrible. I've had to return items before and have never had to pay for return shipping especially when it was the company's error. The only reason I gave them 1 star is because I cannot give them 0. Horrible, horrible, horrible company and experience! Save your money and shop somewhere else.