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Heather G.

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1 Review by Heather

UncommonGoods

  • UncommonGoods

“Missing items, late items, etc.”
12/29/16

I bought two different shipments of holiday gifts from Uncommon Goods this year. I paid the rush shipping fee on each shipment. For one of the shipments, one gift came much later than it was supposed to. For the other shipment, one of the gifts was not in the box. When I called to complain about each, the customer service was unapologetic and said it was not possible to be refunded the rush shipping fee. What a joke. Don't use them if you want to get the item you paid for!

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Uncommon Goods C. – UncommonGoods Rep

Thanks for letting us know about this, Heather. Please accept our deepest apologies. I'd like to look into this myself and I want to make sure that you've received any credits you are due. I can be reached at jen@uncommongoods.com and I'm eager to hear from you.

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