I have been a member of AskNow for a little over a year now. From a consumer point of view I think I have been lucky because I have found 3 psychics I like to talk to, although only 2 of them are still there: Love Raine and Clarissa. I do not get junk e-mails from AskNow although I occasionally get free minutes from Clarissa or one of their other elite psychics, which is nice because they are more money. Yes, I am aware those emails are "stock." That's fine. I try to stick to my membership minutes but I have to say that Clarissa is really accurate so sometimes I splurge. Raine is very honest and I don't always like what she has to say, but at least she's nice about it. I'd rather have the truth anyway. I have never felt pressured to stay on the phone or been told I HAVE to call anyone back. From an "employee" standpoint the psychic that left told me that she was not happy with the way they wanted to structure her contract when renewal time came up and that's why she left. I still talk to her too sometimes as she still does some readings. I have not had to contact customer service so I can't comment on that.