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Heather C.

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1 Review by Heather

Rooms To Go

  • Rooms To Go

“2 months, 6 attempts and issue is still unresolved!”
1/2/24

In summary…
1. I was promised by the sales representative online if I didn't like the table for any reason I could return it.
2. The table broke upon assembly (piece of crap), so I called and spoke with *******@roomstogo.com and she asked me to send pictures, which I did (though I'm not sure why, I no longer liked it and wanted to return so pictures seemed unnecessary).
3. I sent the pictures, never heard back so called again and spoke with *******@roomstogo.com and sent him pictures. No response.
4. I sent the pictures to Jamal on the online chat help, he put me on hold for over 45 minutes when trying to connect me somewhere else.
5. I then re-sent my pictures to both emails above, with a delivery receipt request, and the emails were delivered. Again and with no surprise, no response.
6. I filled out the customer service form at RoomsToGo online, NO response.
7. This has been going on for TWO MONTHS.
DO NOT BUY from Rooms To Go! Definitely not online, horrible customer service, worst I've ever seen.

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