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SCAM. Please beware. I paid the $395 plus $50 for a resume and cover letter. They company advertises an industry leading, eye-catching design, keyword optimization, and 100% satisfaction guarantee.
What they provided was a very generic format that had a resume that clearly did not have industry knowledge of my specific field. There were many grammatical errors. After several hours editing the draft myself, I realized it was going to be a futile effort, as they wanted to have a new person work on the resume as the person who put together my initial draft quit the position. I kindly asked for a refund, due to their 100% satisfaction guarantee. After days of back and forth they offered me a 50% refund. This process added a lot of stress and low quality work to an already stressful process. If you are going to pay $450 for a this service, it really should be quality work that they stand behind - especially with their "100% satisfaction guarantee" which should be updated to 50% satisfaction guarantee, if that's how much they are truly willing to stand behind their work. SUCH A DISAPPOINTMENT and a waste of weeks of my time.
Products used:
Resume writing
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Hi Heather, Our Resume Writing services are collaborative between the writer and the customer, and we are dedicated to ensuring the end result includes all the necessary edits that you request from the initial draft. We have a very generous 30-day window for edits to be requested and made before presenting you with a final resume. Our commitment to a customer’s 100% satisfaction with their resume includes the 30 days in which the resume writer works with you on edits before presenting you with a final, complete resume.
As we explained in our call with you on May 5, our Terms and Conditions state our projects are nonrefundable after a writer is assigned and an initial resume is written. The untimely departure of the writer assigned to your resume during that 30-day window is unfortunate, but we were poised to seamlessly transfer the project to another certified writer who was available for this project. Because the first writer had already written a usable resume, and we were committed to continuing working with you, we were only able to give a 50% refund. We are sorry that you were unhappy after receiving the refund, and wish you the best in your job search.