Heather M.

Would NEVER recommend buying a boat from this place and definitely would not recommend getting your boat serviced here unless you enjoy excuses, lies, deceit, carelessness and inexperience. We bought a Tracker boat five years ago, Cabelas Service Center has had my boat in three times for a console that was cracked and under warranty. After waiting SEVERAL months for the console to come in, they have cracked it while trying to install it twice, the third time they were unable to put it in altogether telling me my boat is "off". The acting service manager at the time, as they do not seem to have a steady service manager, told my husband, that they have been in this field a long time and the are over "98.5%" sure that when they send my boat back to White River, the manufacturer, since Cabelas Service had yet to successfully install the consoles, that we would most likely get a new hull because the acting service manager feels that there is structural damage to my boat and walked me around my boat showing me the possible damage, pointing out his vast knowledge of what appeared to be to him structural damage. My boat goes to White River and once the staff has a chance to look at it they install the console and ship it back within 1 1/2 weeks and indicate that there is not structural damage. Boat is back in Ohio at Cabelas, now we are told that the base plate for the seat did not come back from the manufacturer when they shipped my boat back and oh, yeah we can't find the boat keys you gave us back in the beginning of December when you dropped your boat off, why yes it is now the end of March and have not had my boat since the beginning of December and they cannot find the boat seats either that they removed from the boat prior to shipment to the manufacturer. We are now told today, still waiting on that base plate, that if the base plate is not here by Tuesday they will remove one from the showroom floors boats and install it. I do NOT understand why this cannot be done today, as we were there today and it is not a 'right down the road trip' for us and you have had my boat for the 3rd time for the same thing and have had it for a total of over one year for this console issue. Meanwhile we continue to pay for a boat that we have physically had for 4 of the 5 years we have owned it. Customer service is NOT top priority at least when it comes to their boats and service of the boats that you purchase brand new from them. Hoping to have the boat back as promised on Tuesday, without the lies and excuses, but lessons learned is not to ever count on anything that comes out of the boat sales or service departments mouth. The store and staff of the store itself has always been great, have bought fishing stuff, hunting stuff, guns and other merchandise and never had a problem. Be leery of buying boats from here unless you go elsewhere for any warranty issues, preferably a boat repair shop that knows what they are doing, won't BS you or tell you that your boat has structural damage unless they know for sure, won't give your equipment (batteries) that was removed from your boat to someone that comes in off the streets regardless of their relationship to you, without double checking with the boat owner first if that is acceptable or not and won't lose the keys to your boat.