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Hayley L.

  • 1 Review
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Shopping

Member since September 2020

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1 Review by Hayley

9/30/20

Never received items as they were lost in the warehouse. Replacement parcel apparently delivered, but never came.
As other customers have said, VIP membership of £49 is obviously not clearly advertised, or there wouldn't have been the outcry that there is.
No one spends £49 a month on yoga gear— the only reason it's there is to take that money from nonethewiser customers.
It's a very grey area— and I'm sure they have had to pay out in damages a fair bit already.
The customer service agent was very patronising. "If I was a wise person I would have" insinuating I wasn't wise for not seeing the very misleading print and the incongruence between advert and point of sale. He said he meant no harm, however, he was only speaking to me.
"An intelligent person would have" was another line.
I asked him where the clothing is manufactured and he couldn't say.
Btw, the clothing is really basic, no different than usual "fast fashion" clothing.
Also beware! If you cancel your VIP membership but use the cringey "fabletic" points to buy an item, if you need to use your card (maybe the item if £50 but you have £49 in points), then you will be auto-enrolled into the VIP membership again.
I wish I had looked up the reviews first

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