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I was short on resources for one of the chapters of my doctoral paper so I decided to use some help.
I requested a doctoral-level paper containing quoted critics reviews with reference.
What I got was a very poor document with very poor English by a writer who has no knowledge of the subject and who only provided dictionary explanations for the terms with no analysis or quotes as requested.
After assigning it to a new writer for review (from top 10% group), the writing language was corrected a little bit, but the contents remained the same with no quotations as requested.
I sent a request for my money back to support department, They sent it to their quality assurance department and concluded that the paper "still can be used as a basis". They offered me 25% refund of my money.
The dispute is still undergoing and I am not sure where or when it will settle.
For reference, my order ID = *******508
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Update:
After having lots of debates with their customer support, I was sure I will reach nowhere. So I filed a complaint on PayPal and notified the support team with this complaint.
I got no response for the complaint I raised on PayPal from their side, and after the response time allowed for their response passed without any interaction from their side, I finally got my money back.
Dear Customer, thank you for the feedback as it is really important for us.
We do apologize for the negative experience you had with our service and we can assure you that it will nver happen again. Please, be so kinnd to contact us so we could work the way out of this situation together.
Thank you.