Hassan M.

I have bought 7 tickets this year for myself, my mother, my wife and 3 children from cheapfareguru. They have cancelled my tickets several times, set new travel times, charged my card without my knowledge or approval. I only realized this happened after I noticed the charges reflecting on my statement then I contacted them. The travel dates are in November and December and am awaiting for them to hang themselves more tampering with my itinerary and funds. The customer service are not polite at all, not willing to help or understand and basically give you a dead end which only leaves you with annoyance, anger, loss of funds and regret ever dealing with them as a travel agency. I have contacted several Attorneys in Los Angeles through legal benefits provided through my employer and is awaiting review. I advice all the individuals in numbers that similar incidents happen to please do not let it slip through the cracks. They have done this too long since 2001 so its time to end this and Cheapfareguru which is contradictory to their name! America is way past this kind of business ethics. I would give a zero rating but there's no zero.