My Flood/Cam device failed due to corrosion of the cam lens. Interaction with support was poor at best, since my Food/Cam was discontinued my alternative was to buy a new one that was on promotion for $140. To "help out" they offered a 35% off coupon. What they failed to inform me was the coupon could not be used on a device that was on promotion. Frankly I was never happy with Ring quality and reliability shortly after purchase and will switch both my door bell and Flood/Cam from Blink. I am quite surprised with their attitude and the support person lack of product knowledge. Amazon get your act together