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Website was confusing and I bought wrong colour at 8pm on a Saturday. Put a request in immediately afterwards and waited for a reply. Took for me to call them and they said its already made even though the expected delivery was 3 weeks time it didn't make me panic for a time scale to change colour. It's was made the next day after order on a Sunday and deliverd.
Also yhe ties that come on each corner fell off due to weak stitching.
Wouldnt or couldn't help I don't know!
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Empty.
Could not accept quote on app, had to pay before I could approve the drawing nearly gave up
Awful quality finish, looks like an unfolded tie dye where it was folded after dying, they...
Dear Harry,
We sincerely apologize for the inconvenience you've experienced with your color change request. Our standard practice is to notify customers during the order confirmation process that if they wish to make any alterations to their order, they should reach out to us within 2 hours via phone or chat for immediate assistance. Once an order progresses to a certain stage, we may not be able to accommodate changes.
We understand that you reached out via email, but regrettably, by the time we received and processed your request, your order had already been forwarded to production, making it impossible for us to make the desired changes.
Regarding the issue with the ties, we deeply regret any dissatisfaction you may have experienced. To help us better assist you, could you please take photographs of the ties in question and send them to us at feedback@coversandall.com? We would greatly appreciate your cooperation, and our team will work diligently to resolve the matter to your satisfaction.
Thank you for your understanding, and we look forward to addressing your concerns promptly.
Sincerely,