Harriet W.

Three days before we were to go to the villa we booked in Tenerife our flights were cancelled and UK and Spanish borders closed. The property owner offered us a 50% refund or to look at re booking. She said 'stay in touch'. When it was evident that travel was going to be impossible for our party we emailed asking for our options. Would she meet us half way on the refund etc? We got no response. We contacted HomeAway. They said they would get in touch with her telling her to contact us. We were delighted to get an immediate response only to find it was from a property owner we had made an enquiry through but not booked with. Our property owner has still not responded and HomeAway say she has withdrawn her offer of any refund. Two of our party are nurses in the NHS so the loss if not only a precious holiday but also all our money is devastating. HomeAway blame the owner although we booked through them. Please don't use this company they have treated us very badly