The plumber arrived very promptly but without phoning/emailing ahead so it was lucky I was in. He didn't know why the toilet was continuously gurgling and trickling and didn't look at the drains or pipes but said he'd fixed it. When I got back later the problem was still there so I had to re-book after considerable difficulty (and the call was cut off after I'd finally got through!). Very offputting marketing tactics, trying to sell a 'care plan' both by phone and email even tho' I'd said 'no' and requested no marketing. Very bad experience.